At Aggarwal Bhawan Haridwar, we understand travel plans can change. This policy explains how cancellations, changes, and refunds are handled for rooms booked with us by phone or WhatsApp.
A booking is considered confirmed only once we have verbally or in writing (via WhatsApp) confirmed your dates, room type, and any advance payment received. Enquiries alone do not count as a confirmed booking.
To cancel a booking, please inform us as early as possible by calling or messaging us on WhatsApp with your booking details (name, dates, room type).
We're happy to shift your booking to different dates, subject to room availability, if you inform us at least 24 hours before your original check-in date. Date changes made with less notice will be treated as per our cancellation policy above.
Approved refunds are processed back to the original mode of payment within 5–7 business days. For cash payments made in person, refunds will be settled directly at the property or via UPI, as convenient.
If a guest chooses to check out earlier than the originally booked dates, the remaining nights are not refunded, except in genuine emergencies at the discretion of management.
In case a booking cannot be honoured due to circumstances beyond our control (natural disasters, government restrictions, etc.), a full refund or a rescheduled stay will be offered.
For group bookings or stays of 5 nights or more, cancellation terms may vary and will be communicated at the time of booking confirmation.
For any cancellation, date change, or refund request, please reach out to us directly: